Refund Policy

We want you to feel confident buying from Venza. If something goes wrong on our side, we will make it right with a refund, replacement key, or support fix.

Day, weekly, and lifetime licenses are digital goods delivered instantly after payment. Refund eligibility depends on whether the product could be used and whether the issue was caused by Venza.

• Unused keys: If your license has not been redeemed or activated, you may request a full refund within 24 hours of purchase.
• Activated keys: Once a license is redeemed on a machine or account, refunds are limited to the cases listed below.
• Partial periods: Used day or weekly time is generally non-refundable unless Venza was undetectable/offline for a material portion of your plan.

License keys, loader downloads, and config packs are digital products. They are typically final sale once delivered, except when:

• The file or loader is broken and we cannot provide a working replacement within a reasonable time.
• You never received the product after a successful payment (missing key, failed delivery, or payment captured without fulfillment).
• Venza marks the product as detected or offline and we cannot restore access for a substantial part of your paid period.

Open a ticket in Discord or email the address on your order confirmation with your order ID, purchase email, and a short description of the issue. We typically respond within 48 hours.